If you do not know the answer to a surveyor's question, what is the best response?

Staying calm and indicating that you will find the answer is the most appropriate response when you do not know the answer to a surveyor's question. This approach demonstrates professionalism and a commitment to providing accurate information. Acknowledging that you don’t have the answer shows honesty and integrity, which are highly valued in a healthcare setting. By expressing your intention to find the information, you not only maintain a positive rapport with the surveyor but also demonstrate a proactive attitude towards problem-solving and a dedication to ensuring that the surveyor receives the most accurate and helpful information. This method promotes a collaborative environment and supports the overall goals of the survey process, which include improving patient care and organizational performance.