What is one of the primary objectives of the HCAHPS survey?

The primary objective of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is to measure patient perspectives on hospital care. This survey is designed to capture the patient's experience in a standardized manner, allowing for comparison across hospitals. By focusing on various aspects of patient care—such as communication with nurses and doctors, the cleanliness of the hospital environment, and the responsiveness of staff—the HCAHPS survey provides valuable insights into how patients perceive the quality of care they receive. This standardized approach helps hospitals identify areas for improvement and enhances patient-centered care, ultimately aiming to elevate the overall quality of healthcare services delivered.