What is the first action to take in the event of a utility system failure?

In the event of a utility system failure, the appropriate initial action is to call engineering. This step is critical because engineering personnel possess the expertise and authority to respond to utility system failures effectively. They are trained to assess the situation, determine the severity of the issue, and implement repairs or solutions to restore the utility services promptly.

Addressing the failure quickly is essential to ensure the safety and comfort of patients, staff, and visitors. While informing the nurse supervisor or notifying the safety office may be important subsequent steps, the immediate priority is to engage the engineering team that can directly manage the technical aspects of the failure. Additionally, informing patients should be done, but only after the appropriate technical personnel have been alerted to ensure that the situation is being handled correctly. This holistic approach prioritizes both immediate technical resolution and patient care.