What is the first step in taking a telephone or verbal order?

The first step in taking a telephone or verbal order is to write it down and read it back. This practice ensures accuracy and helps to prevent misunderstandings or miscommunications that can arise from verbal orders. By writing down the order, the healthcare professional creates a reference that can be checked and verified later. Reading it back allows the provider to confirm that the order has been understood correctly, reinforcing the accuracy of the communication.

This practice aligns with safety protocols established by organizations such as The Joint Commission, which emphasizes the importance of clear communication in healthcare settings. It reduces the risk of errors that could result from mishearing or misinterpretation of the order. In high-stress environments like medical facilities, ensuring clarity by verifying orders through repeating them back is crucial for patient safety and care quality.