What measures should be followed when a staff member or patient has an ongoing concern?

When a staff member or patient has an ongoing concern, the appropriate action is to immediately activate the road runner team. This team is typically designated for addressing urgent issues that require prompt attention, ensuring that concerns are handled adequately and swiftly. By invoking this team's support, the facility can effectively respond to serious matters, potentially improving patient and staff safety and well-being.

Addressing concerns proactively rather than passively is crucial in maintaining an environment where issues are managed efficiently. Simply monitoring the situation silently might lead to greater problems later on, as it lacks immediate intervention. Notifying administration may be important in some scenarios, but relying solely on conventional hierarchy without immediate activation can delay necessary actions. Documenting the concern is vital for future reference and tracking, but it does not replace the urgency of resolving ongoing issues immediately. Therefore, activating the road runner team is the best course of action to initiate appropriate response measures.