What should be avoided when answering a surveyor's questions?

When responding to a surveyor's questions, citing personal opinions should be avoided because surveyors seek objective, factual information that reflects established policies, procedures, and practices rather than individual beliefs or subjective views. Personal opinions can lead to confusion or misinterpretation of the organization's standards and practices, which is not helpful during a survey process where clarity and consistency are crucial.

Using definitive statements can also be problematic, as they may imply an absolute certainty that may not always be appropriate in a healthcare context where practice can be influenced by varying factors. Additionally, referencing specific colleagues can violate confidentiality and may create unnecessary conflicts within the team or organization. Thus, while personal opinions are one important aspect, there are broader principles that guide effective communication with surveyors, emphasizing adherence to factual and standardized responses.