Which of the following is NOT one of the three goals of HCAHPS?

The correct answer is the option that refers to increasing hospital revenue through patient volume, as this is not one of the primary goals of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems). HCAHPS is designed fundamentally to assess and report on patient experiences within hospitals. Its main objectives focus on providing a standardized survey that captures patients' perspectives on hospital care, ultimately fostering transparency and improving quality of care.

The first goal, meaningful comparison between hospitals, aims to create a reliable framework for patients to compare their experiences with different healthcare providers. This helps in guiding patients’ choices regarding where to seek care.

Public reporting to enhance public accountability is emphasized in HCAHPS as well. By making survey results accessible, it holds hospitals accountable for the quality of care they provide, essentially promoting a culture of improvement and accountability in the healthcare sector.

Lastly, public reporting to encourage improvement in patient care is inherently linked to the HCAHPS initiative, as the feedback gained from patients is used by hospitals to identify areas needing enhancement, thereby driving efforts to improve patient care quality.

In essence, while patient volume and revenue are important aspects of hospital administration, they do not align with the core objectives of HCAHPS, which instead emphasize patient experience